|Frequently asked questions|
» 01 I have trouble receiving your e-mails.
» 02 How can I get an invoice for my purchase?
» 03 How do I get paid and how long does it take?
01 I have trouble receiving your emails.
Some of our replies never reach their intended destinations due to spam filters, firewalls, typos or other issues. If you sent us a message through the online form, but haven't received an automatic confirmation, please try again!
02 How can I get an invoice for my purchase?
Please go to My account / Balance and click on My purchases in the right column and you will find printable PDF invoices for all your purchases.
03 How do I get paid and how long does it take?
We use two well known money transfer services, Paypal and Moneybookers, or you can request a check by mail. Electronic payment requests are usually processed within 14 workdays. Check requests are processed at the beginning of each month and the checks are sent out at the middle of the month. We strongly encourage the use of Paypal or Moneybookers for fast and reliable payments.